Remote Infrastructure Services
(RIM) services help your organization manage risks and control IT costs by optimizing IT infrastructure, providing continuity services and standardizing support processes. Available 24 x 7, our comprehensive RIM services can be used either to extend your current support or as a complete solution.
Server management
Reliable, secure and ITIL-compliant support for your Unix or Microsoft-based server environment including:
- Alert monitoring
- Incident and resolution management
- Virtualization Vulnerability management
- User monitoring Back-up and archiving
- Remote system administration
Applications management
- Reduce your applications infrastructure costs when we provide:
- Alert monitoring
- Remote problem resolution
- Vulnerability management
- User monitoring
- Back-up and archiving
- Remote application management
Network management
- Reliable, secure and ITIL-compliant support for any type of corporate network infrastructure. To keep your LAN, WAN, VPN, wireless, virtual and converged network running 24 x 7, we provide the following services:
- Alert monitoring
- Vulnerability management
- User monitoring Patch and configuration management
- Remote NetAdmin
Storage management
- We can help you cost-effectively plan, implement and manage your storage requirements without compromising security or data integrity with:
- Storage planning and design
- Storage solution installation and configuration
- Storage monitoring and management
- Storage optimization Back-up and archiving
- Disaster recovery
Desktop management
- Our desktop professionals and secure remote-assist technologies support your IT department and end-users with:
- Diagnostic and root cause analyses
- Security management Tune up, performance and patch management Back-up and archiving
- Continuity support
- Virtualization
