Remote Infrastructure Services
(RIM) services help your organization manage risks and control IT costs by optimizing IT infrastructure, providing continuity services and standardizing support processes. Available 24x7, our comprehensive RIM services can be used either to extend your current support or as a complete solution.
Server management
Reliable, secure and ITIL-compliant support for your Unix or Microsoft-based server environment, including:
- Alert monitoring
- Incident and resolution management
- Virtualization
- Vulnerability management
- User monitoring
- Back-up and archiving
- Remote system administration
Applications management
Reduce your applications infrastructure costs when we provide:
- Alert monitoring
- Remote problem resolution
- Vulnerability management
- User monitoring
- Back-up and archiving
- Remote application management
Network management
Reliable, secure and ITIL-compliant support for any type of corporate network infrastructure. To keep your LAN, WAN, VPN, wireless, virtual and converged network running 24x7, we provide:
- Alert monitoring
- Vulnerability management
- User monitoring
- Patch and configuration management
- Remote NetAdmin
Storage management
We help you cost-effectively plan, implement and manage your storage requirements without compromising security or data integrity:
- Storage planning and design
- Storage solution installation and configuration
- Storage monitoring and management
- Storage optimization
- Back-up and archiving
- Disaster recovery
Desktop management
Our desktop professionals and secure remote-assist technologies support your IT department and end-users with:
- Diagnostic and root cause analyses
- Security management
- Tune up, performance and patch management
- Back-up and archiving
- Continuity support
- Virtualization