Remote Infrastructure Services

(RIM) services help your organization manage risks and control IT costs by optimizing IT infrastructure, providing continuity services and standardizing support processes. Available 24 x 7, our comprehensive RIM services can be used either to extend your current support or as a complete solution.

Server management

Reliable, secure and ITIL-compliant support for your Unix or Microsoft-based server environment including:

  • Alert monitoring
  • Incident and resolution management
  • Virtualization Vulnerability management
  • User monitoring Back-up and archiving
  • Remote system administration

Applications management

Reduce your applications infrastructure costs when we provide:

  • Alert monitoring
  • Remote problem resolution
  • Vulnerability management
  • User monitoring
  • Back-up and archiving
  • Remote application management

Network management

Reliable, secure and ITIL-compliant support for any type of corporate network infrastructure. To keep your LAN, WAN, VPN, wireless, virtual and converged network running 24 x 7, we provide the following services:

  • Alert monitoring
  • Vulnerability management
  • User monitoring Patch and configuration management
  • Remote NetAdmin

Storage management

We can help you cost-effectively plan, implement and manage your storage requirements without compromising security or data integrity with:

  • Storage planning and design
  • Storage solution installation and configuration
  • Storage monitoring and management
  • Storage optimization Back-up and archiving
  • Disaster recovery

Desktop management

Our desktop professionals and secure remote-assist technologies support your IT department and end-users with:

  • Diagnostic and root cause analyses
  • Security management Tune up, performance and patch management Back-up and archiving
  • Continuity support
  • Virtualization